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Technology

About the role

Job Title: Head, Design

Reporting Line: Chief Technology Officer

Job Location: Victoria Island, Lagos

Job Purpose:

The purpose of this role is to collect, research, investigate and evaluate user requirements and deliver an outstanding user experience providing an exceptional and intuitive application design.

Responsibilities

  • Design the information architecture and interaction models for technology products. This may include websites, mobile experiences, or other graphic related work.
  • Work in close collaboration with business development and product management teams to develop strategy —addressing product, brand, marketing, content, and overall user experience.
  • Conduct user research including contextual interviews and usability testing, and present findings to customers/partners as well as take a user-centered design approach and rapidly test and iterate your designs.
  • Create internal and external deliverables including conceptual diagrams, site maps, interaction flows, storyboards, schematics/wireframes, and detailed functional specifications.
  • Work iteratively; develop ideas from sketches to prototypes.
  • Collaborate with visual designers, design engineers, technical partners and project managers to generate superb design work.
  • Translate concepts into user flows, wireframes, icons, mockups and prototypes that lead to intuitive user experiences.
  • Identify design problems, devise elegant solutions as well as make strategic design and user-experience decisions related to core, and new, functions and features.
  • Lead and manage both the overall process and rest of the team.

Requirements

  • UX Writing and Research.
  • Wireframing and prototyping.
  • User communication.
  • User empathy.
  • Expert in use of JavaScript, CSS and HTML5.
  • Solid understanding of usability, UX, UI, interaction design.


Deadline: 22-08-2019

Marketing & Communications

About the role

Job Title: Senior Marketing Officer

Reporting Line: Chief Marketing Officer

Job Location: Victoria Island, Lagos

Job Purpose:

The purpose of the role is to oversee the company’s marketing campaigns both internally and externally and drive the success of the company’s products, services and brand promise in the market place.

Responsibilities

  • Drive campaign management for client acquisition programs across multiple channels.
  • Create content for corporate marketing via website/blog/social media and other initiatives.
  • Create sales-ready tools, including market-facing presentation content to be used by Sales to highlight benefits of our services to our clients.
  • Execute marketing campaigns and analyze performance that leverage behavioral interest profiling to drive new client acquisition & sales revenue.
  • Manage creative production of online and offline marketing assets, graphic design, video production and web development, from the initial concept to finished product and execution.
  • Conduct marketing surveys on current and new service concepts.
  • Manage marketing budgets and evaluate the resulting financial returns.

Requirements

  • Experience in brand communication and positioning.
  • Excellent marketing and communication skill.
  • Creative thinking and execution.
  • Knowledgeable on principles, practices and techniques of marketing strategies.
  • Knowledge of social media platforms.
  • 3-5 years of professional marketing experience.

 


Deadline: 22-08-2019

Operations

About the Role

Job Title – Customer Service Representative 

Reporting Line – Marketing/Business development Officer

Job Location – Victoria Island, Lagos

 

Job Purpose

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities:

·       Open and maintain customer accounts by recording account information.

·       Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

·       Manage large amounts of incoming calls.

·       Identify and assess customers' needs to achieve satisfaction.

·       Keep records of customer interactions, process customer accounts and file documents.

·       Follow communication procedures, guidelines and policies.

·       Go the extra mile to engage customers.

·       Advise on company information.

·       Act as the company gatekeeper.

·       Suggest solutions when a product malfunctions.

·       Inform customer of deals and promotions.

·       Sell products and services.

·       Compile reports on overall customer satisfaction.

Requirements:

·       Strong phone contact handling skills and active listening.

Skills:

·       Excellent communication skills.

·       Documentation Skills.

·       Ability to multi-task, prioritize and manage time effectively.

·       Customer Service.

·       Listening Skills.

 

 


Deadline: 22-08-2019

Business

About the role

Job Title: Senior Business Intelligence Lead

Reporting Line: Chief Innovations Officer

Job Location: Victoria Island, Lagos

Job Purpose:

The purpose of this role is to ensure business growth through directing and managing business development activities to ensure they are delivered in accordance with the organizational strategy.  The primary responsibility of the Senior Business Intelligence Lead is to develop and implement a process to identify management's intelligence needs; gather the related information; analyze the relevant information; provide timely reports to be acted upon based on the analyses; and implement the recommendations of intelligence reporting and management. 

Responsibilities

  • Grow the profitability of the company through ensuring strategic and tactical management decisions and new business development results.
  • Conduct qualitative and quantitative research on needs assessment, new product ideation, concept testing, pricing, customer segmentation, satisfaction and loyalty.
  • Prepare regular market intelligence reports for internal key stakeholders to support their decision making.
  • Analyze continuously key competitors, key industries and translate intelligence into business insights and recommendations.
  • Identify and quantify the niche market, technical trends and new market segments for new business opportunities and risks.
  • Provide management with targeted, incisive and succinct dashboards, reports, and analysis that promote data-driven decisions.
  • Drive market analysis and research to identify trends, needs, competition and new opportunities.

Requirements

  • 5-7years’experience in a similar role.
  • Advanced analytical and problem-solving skills.
  • Excellent team working skills.
  • Great business communication (reports, proposals and business information).
  • Data analysis.

* Experience in consulting is an added advantage.


Deadline: 22-08-2019

About the role

Job Title: Head,Commercial

Reporting Line: Chief Innovations Officer

Job Location: Victoria Island, Lagos

Job Purpose:

The purpose of this role is to open new business opportunities and convert leads for the organization. The incumbent will ensure business growth through directing new sources of Income for the organization and ensure business activities are delivered in accordance with the organizational strategy.
 

Responsibilities

  • Grow the profitability of the company through ensuring strategic and tactical leads conversion.
  • Create new avenues of revenue generation for the organization.
  • Develop and lead the Business Development team in sourcing, managing and implementing new business opportunities.
  • Manage, retain relationships with existing clients and Increase client base.
  • Proactively identify, develop, and drive long-term strategies and initiatives that will result in profitable growth.
  • Take ownership of opportunities which management deems strategic and important.
  • Ensure seamless execution of new business opportunities.
  • Drive market analysis and research to identify trends, needs, competition and new opportunities.
  • Grow product and business portfolios of the organization.

Requirements

  • Excellent business and financial acumen.
  • Client relationship management.
  • Client needs assessment.
  • Client & service proposal writing.
  • Negotiation skills.
  • Research & Strategic skills.
  • Innovation skills.
  • Business strategy development.


Deadline: 22-08-2019